Financial Protection

Financial protection means that if a travel organiser were to fail, customers' money is safeguarded — so you either get the trip you've paid for or your money back, rather than losing out. It's an important safeguard, and it's one we're setting up properly before we take bookings at scale.

How your money will be protected — trust account (primary)

Our primary route is an independently supervised trust account, run through a recognised scheme — Protected Trust Services (PTS) or the Travel Trust Association (TTA). No trust-scheme membership is held yet. Once one is, money you pay us for your trip would be held in that trust account and only released to us as your trip is delivered, so that your money would be protected up to the point you travel, including if we were to become insolvent. It is the same approach used by the closest UK padel-travel operators.

Status: we are in the process of joining a trust-account scheme. The scheme name, membership number and certificate will be published here once membership is confirmed.

An alternative way to protect the same non-flight package money is bonding through ABTOT (the Association of Bonded Travel Organisers Trust). We keep this only as an alternative to the trust account, not something held in addition — the two would not both be used.

Where ATOL applies (and why we don't sell flights)

ATOL — the Air Travel Organiser's Licence — is a separate Civil Aviation Authority scheme that only applies once a package includes flights. Euro Padel Travel does not sell flights: you book your own to suit your schedule, budget and nearest airport. Because of that, ATOL does not apply to our trips, and the trust account above — not ATOL — is the route by which your money would be protected. If we ever sold a package that included flights, that package would carry ATOL protection.

Booking conditions

Full detail on deposits, balances, minimum numbers, cancellations and the financial-protection position sits in our booking conditions. Please read those alongside this page before you book.

Financial protection — FAQs

Is my money protected?

Financial protection means that if a travel organiser fails, customers' money is safeguarded — so you either take the trip you paid for or get your money back. Euro Padel Travel is finalising a trust-account scheme to provide this. Until that membership is held, cover is not yet in place, and we say so plainly rather than claim protection we don't hold.

What happens if Euro Padel Travel goes out of business?

Under the intended trust-account arrangement, the money you pay for your trip would be held in an independently supervised trust account and released to us only as your trip is delivered. If we were to become insolvent before you travelled, that money would be protected and returned to you. No such arrangement is in place yet — these arrangements are being finalised and are not yet live.

Do I need ATOL?

ATOL is a Civil Aviation Authority scheme that protects package holidays which include flights. Euro Padel Travel does not sell flights — you book your own — so ATOL does not apply to our trips. Your money would instead be protected through a trust account, once that scheme membership is held. If we ever sold a package that included flights, ATOL protection would apply to it.

Why don't you sell flights?

We keep trips flexible and good value by letting you book flights that suit your schedule and budget from your nearest airport, rather than bundling a fixed flight into the price. It also keeps our protection focused on a straightforward trust account rather than a separate ATOL licence.

If you have questions about financial protection before you enquire, get in touch and we'll tell you exactly where things stand.