Financial Protection
How your money will be protected
Please note: financial protection is not yet in place. Our arrangements are being finalised and cover is not yet in place. Euro Padel Travel does not currently hold financial-protection cover, and we won't claim it until a scheme membership is genuinely held. This page explains how your money is intended to be protected, and will be updated with the scheme, membership number and certificate once cover is live.
Financial protection (arrangements in progress)
Financial protection means that if a travel organiser were to fail, customers' money is safeguarded, so you either get the trip you've paid for or your money back, rather than losing out. It's an important safeguard, and it's one we're setting up properly before we take bookings at scale.
How your money will be protected: trust account (primary)
Our primary route is an independently supervised trust account, run through a recognised scheme: Protected Trust Services (PTS) or the Travel Trust Association (TTA). No trust-scheme membership is held yet. Once one is, money you pay us for your trip would be held in that trust account and only released to us as your trip is delivered, so that your money would be protected up to the point you travel, including if we were to become insolvent. It is the same approach used by the closest UK padel-travel operators.
Status: we are in the process of joining a trust-account scheme. The scheme name, membership number and certificate will be published here once membership is confirmed.
An alternative way to protect the same non-flight package money is bonding through ABTOT (the Association of Bonded Travel Organisers Trust). We keep this only as an alternative to the trust account, not something held in addition. The two would not both be used.
Flights
We do not sell flights. You book your own to suit your dates, budget and nearest airport, and the trip you buy from us is land only: hotel, courts, transfers and coaching. The trust account above is the route by which your money would be protected.
Booking conditions
Full detail on deposits, balances, minimum numbers, cancellations and the financial-protection position sits in our booking conditions. Please read those alongside this page before you book.
Financial protection: FAQs
Is my money protected?
Financial protection means that if a travel organiser fails, customers' money is safeguarded, so you either take the trip you paid for or get your money back. Euro Padel Travel is finalising a trust-account scheme to provide this. Until that membership is held, cover is not yet in place, and we say so plainly rather than claim protection we don't hold.
What happens if Euro Padel Travel goes out of business?
Under the intended trust-account arrangement, the money you pay for your trip would be held in an independently supervised trust account and released to us only as your trip is delivered. If we were to become insolvent before you travelled, that money would be protected and returned to you. No such arrangement is in place yet. These arrangements are being finalised and are not yet live.
Is Euro Padel Travel ATOL protected?
No. Euro Padel Travel does not hold an ATOL and does not sell flights, and ATOL only protects packages that include a flight. You book your own flights directly with an airline. Our trips are land only, and your money is intended to be protected by a trust account instead, once that scheme membership is held.
Why don't you sell flights?
Because you get a better choice of route, time and price from your nearest airport than any fixed flight we could bundle, and because a land-only trip is a simpler thing to protect properly.
If you have questions about financial protection before you enquire, get in touch and we'll tell you exactly where things stand.