Booking Conditions

These conditions describe how booking a trip with Euro Padel Travel is intended to work. They apply alongside our website Terms & Conditions and Privacy Policy. Trips are arranged as private group bookings: an organiser sets up the trip and each member joins and pays their own share directly.

Company details: EURO PADEL TRAVEL LTD is a company registered in England & Wales, company number 17431897. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

DRAFT — legal status still to confirm: whether a given trip is sold as a package under the Package Travel and Linked Travel Arrangements Regulations 2018 requires confirmation, and the wording below must be reconciled with that status. Being an incorporated company is not financial protection — see Financial protection for what is and is not in place.

How a booking is made

You enquire and we hold an option with the hotel and suppliers while your group forms. Holding the option does not require money up front.
Payment is per person and two-stage: a deposit to secure your place, then the balance closer to departure. Each member pays their own deposit and balance.
A booking becomes confirmed only when the minimum number of deposits has been received by the deposit deadline (see below).

Minimum numbers and the deposit deadline

A trip needs a minimum of 4 paid deposits by the deposit deadline to go ahead.
If the minimum is not met by the deadline, we release the option and the trip is cancelled. In that case, deposits already paid are refunded.
If the minimum is met, the trip is confirmed and we commit to the suppliers on that basis.
For groups of a certain size, the organiser's place may be included at no charge — the details of any such arrangement are confirmed to the organiser for the specific trip.

Your deposit

Your deposit secures your place on a confirmed trip. Except where a trip is cancelled for not meeting the minimum numbers (above), or where the law gives you a refund right, your deposit is non-refundable. In particular, see what happens if the balance is not paid, below.

The balance, auto-charge and the balance deadline

The balance is due by the balance deadline, which is typically around 8 weeks before departure (the exact date is confirmed for each trip).
By default we collect the balance by automatically charging the card you saved at deposit, after giving you advance notice of the exact date and amount. You can opt out of auto-charge and pay manually instead.
If an automatic charge fails, we retry (currently a 3-day then 24- hour retry) and then follow up with you manually before the deadline.
If your balance is not paid by the balance deadline, you forfeit your deposit and lose your place on the trip. This is because, by that point, we have committed your place and costs to the hotel and suppliers.

Changes and cancellations by you

If you need to cancel, tell us in writing as soon as possible. Because we commit your place and costs to hotels and suppliers ahead of the trip, cancellation charges apply and increase as departure nears. The charge is a percentage of your total trip price (your deposit counts towards it):

More than 8 weeks before departure (before the balance deadline) — loss of deposit.
29 to 56 days before departure — 50% of the total trip price, plus any costs we have already incurred and cannot recover.
15 to 28 days before departure — 75% of the total trip price, plus any costs we have already incurred and cannot recover.
14 days or fewer before departure, or no-show — 100% of the total trip price.

DRAFT — figures to be confirmed with the solicitor. This scale mirrors comparable UK padel-travel operators and is keyed to our 8-week (56-day) balance deadline. The “plus costs we have already incurred” wording is included deliberately, but a solicitor must confirm it cannot produce double-recovery — the percentage and the costs together must never exceed our genuine, demonstrable loss, or the term becomes unenforceable under the Consumer Rights Act 2015. The exact bands and percentages need the same review. Statutory rights that apply to package bookings are unaffected.

Changes and cancellations by us

DRAFT. Occasionally we may need to change or cancel arrangements. Where we cancel a trip other than because of something you did (such as non-payment), we will offer a suitable alternative where possible or a refund of monies paid to us for that trip. The precise remedies must be settled with the solicitor and aligned with any applicable package-travel obligations.

Financial protection

DRAFT — not yet in place. Do not rely on this. Where a trip is a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018, we are legally required to protect the money you pay us in case we become insolvent. We must have that protection in place before taking live bookings. Euro Padel Travel intends to pursue the schemes below. No financial-protection claim should be shown to customers until each scheme is actually joined and its membership and certificate details are inserted and verified — an unproven claim here is itself a breach.

Note for review: the primary route below is a trust scheme, matching the two closest UK padel-travel operators (Padel Travel X uses Protected Trust Services; Padelbreaks uses the Travel Trust Association). ABTOT bonding protects the same non-flight package money, so it is kept as an alternative, not held in addition — the two should not both be paid for. ATOL is a separate CAA licence that only applies once flights are sold and carries its own per-passenger cost and scrutiny; it is conditional until then.

How your money will be protected (primary — trust account). No trust-scheme membership is held yet. Once one is in place, all money you pay us for your trip will be held in an independently supervised trust account by the scheme we join — Protected Trust Services or the Travel Trust Association — and will only be released to us as your trip is delivered, so that your money would be protected up to the point you travel, including if we were to become insolvent. The scheme, its membership number and its certificate will be published here once they exist.

Alternative to the trust account — bonding (ABTOT). No bond is held either. If we protect your money by bonding instead, the holidays and other arrangements we sell would be protected by a bond held by the Association of Bonded Travel Organisers Trust Limited (ABTOT) for non-flight packages, and its membership number would be published here once that bond is in place. In the event of our insolvency, ABTOT would then arrange a refund for an unused holiday, or repatriation where transport was included. (Only one of the trust account or ABTOT would apply — see the review note above.)

Flights (ATOL) — where applicable. We hold no ATOL. If we ever sell a trip that includes flights as part of the package, it would be protected by the Air Travel Organiser's Licence (ATOL) scheme once that licence is in place, and the ATOL number would be published here. ATOL does not apply where you arrange your own flights, which is our usual arrangement.

Bookings that are not packages do not benefit from these arrangements. See also our financial protection page. The chosen scheme and its numbers must be confirmed with the solicitor and the scheme provider before publication.

Your responsibilities

Ensuring you hold a valid passport and any required visas, and meet entry and health requirements for the destination.
Arranging your own adequate travel insurance — we strongly recommend it and it is your responsibility.
Behaving reasonably and lawfully; hotels, venues and suppliers may refuse service for unacceptable behaviour, and costs arising from it are your responsibility.

Our liability

DRAFT — to be settled with the solicitor. Nothing in these conditions limits liability that cannot lawfully be limited (such as for death or personal injury caused by negligence, or for fraud). Subject to that and to any applicable package-travel obligations, our liability is limited as the final, reviewed conditions will set out.

Complaints

If something goes wrong on your trip, please tell your account manager at the time so we can try to put it right, and follow up with us afterwards via our contact page.

Governing law

These conditions are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless the law that applies to you requires otherwise.